Privacy Policy

We are committed to being transparent about how we collect and process your personal information.

We want you to make informed decisions about how your Personal Data is used and processed. To support this, we use various methods to keep you informed about the handling of your Personal Data.
Where specific details are required, we will provide them to you at the appropriate time.
We welcome any questions you may have and will offer clarification as needed, within the limits permitted by law. You can reach us by email at: info@btcvaultrendai.com

Your personal data will only be used for the purposes set out in this Policy.

We process your personal data for several purposes: to provide the website and connect you with third-party trading platforms (the "Services"); to improve the site; to protect our rights and interests; to support the maintenance and delivery of the Services; to meet regulatory and legal obligations; and to carry out administrative and business activities related to the Services.
We also process your personal data to better understand your preferences and needs.

To exercise your rights over your Personal Data, you have access to a set of meaningful tools designed to protect those rights.

To exercise your data rights, contact us at any time. You may request access to your personal data, ask us to modify or delete it, restrict its use for specific or general purposes, or transfer it to you or a third party. We will accommodate your request.

Protect Your Personal Data:

While we cannot guarantee the absolute security of your personal data, we are committed to employing a range of methods and measures to keep it protected.
This Privacy and Security Policy is now complete.

1. The Scope?

This Policy describes the types of personal data the Company collects about natural persons, how that data is processed, shared with third parties, and secured.
This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or through a combination of additional information the Company holds or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage.
Our services are intended for users aged 18 and above. We do not knowingly collect personal data from, or permit use of our services by, anyone under the age of 18. If we become aware that personal data has been collected from a minor, we will delete it promptly.

2. What Personal Data Do We Hold About You?

When you access our services, channels, or website, we collect personal data. We may request this directly from you. In other cases, we collect it by analysing how our services and channels are used, or by receiving it from third-party partners.

You are not required to share personal information with us. However, choosing not to may limit our ability to deliver our Services or grant you access to the website.

Providing personal data is not mandatory. However, choosing not to share certain personal data may prevent us from delivering our Services or granting you access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information collected automatically when you use our platform: your activity log, traffic data (including IP address, access date, and access time), language settings, software crash logs, browser type, and device details. This data is non-personal and cannot be used to identify you.
Personal Data we receive from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information shared with third-party platforms to facilitate trading: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data We process your personal data only where we have a lawful basis to do so. The specific legal basis depends on the type of personal data involved and the context in which it is collected. In general, we collect personal data directly from you — for example, when you register an account, complete a transaction, or contact our support team. In some cases, we may collect personal data from third parties or through automated means, where permitted by applicable law. The primary legal bases on which we rely include: — Performance of a contract: where processing is necessary to provide our Services to you or to take steps at your request before entering into a contract. — Legal obligation: where processing is necessary to comply with a legal obligation to which we are subject. — Legitimate interests: where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests. — Consent: where you have given clear consent for us to process your personal data for a specific purpose. Where we rely on consent as our legal basis, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Withholding personal data where it is required may prevent us from delivering our Services or granting you access to the website.

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties under the following circumstances: Service Providers: We work with trusted third-party service providers who assist in operating our platform and delivering our services. These providers are contractually bound to process your personal data only as instructed by us and in accordance with applicable data protection requirements. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant third party. We will notify you before your personal data becomes subject to a different privacy policy. Legal Obligations: We may disclose your personal data where required by law, court order, or regulatory authority, or where disclosure is necessary to protect our legal rights or the rights and safety of others. Third-Party Partners: Where you have given consent, or where we have a legitimate interest, we may share your personal data with selected third-party partners for purposes outlined at the time of collection. All third parties with whom we share personal data are required to handle it securely and in a manner consistent with this policy. We do not sell your personal data to third parties.

We may share your Personal Data with third-party service providers — including hosting and storage providers — for purposes such as infrastructure support and user experience analysis.
At your request, we will share specific Personal Data with third-party trading platforms you designate. Your Personal Data shared with such platforms is governed by their respective privacy policies. Your data may be shared with more than one trading platform.
We may share Personal Data with affiliated entities or business partners where doing so supports the development and improvement of our products and services.
We may disclose Personal Data to regulatory, local, or other competent authorities where necessary to protect the rights or assets of third parties.
In connection with a potential or completed transaction — including the transfer or sale of assets of the Company or any entity within the group, or any merger, restructuring, consolidation, or bankruptcy — we may share your Personal Data with prospective investors, buyers, or lenders of the Company or any other entity within the group.

7. Cookies and Third-Party Services We use cookies and third-party services on our website. Some of these services may collect and process your personal data. By continuing to use our website, you consent to this data processing as described in this policy. Third-party service providers we use may include analytics tools, advertising networks, and functionality plugins. Each third party operates under its own privacy policy and data practices. We are not responsible for how third parties collect, store, or use your data. You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some features on our website. Where third-party services are embedded on our platform, their use of your data is governed by their respective privacy policies. We encourage you to review those policies before engaging with any third-party content or services accessed through our website.

We may work with third-party service providers, including advertising partners and analytics companies, who may also use cookies or similar technologies on our website.
Cookies are small text files placed on your device when you visit the website. They are used to collect information about your browsing habits and preferences in order to improve your experience, remember your settings, and tailor the products and services shown to you. Cookies are also used for statistical and analytics purposes.
We use two types of cookies. Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device after your browser is closed and are used to recognise you as a returning user, making it easier to access the website on future visits.

Types of Cookies:

We may use them based on their purpose.

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulation, or order.
We share your information with third-party trading platforms for 12 months. With your consent, we will continue sharing your data for a further 12 months.
We periodically review the personal data we hold to confirm it is no longer required.

Transfers of Personal Information to a Third-Party Country or to an International Organisation

10. Security of Personal Data We are committed to protecting your personal data and take reasonable technical and organisational measures to safeguard it against unauthorised access, loss, misuse, or disclosure. No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data using commercially acceptable means, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential. Do not share your password or account access with any third party. Notify us immediately if you suspect any unauthorised use of your account. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When personal data is no longer needed, we dispose of it securely. Where we engage third-party service providers who process personal data on our behalf, we require them to implement appropriate security measures and to handle your data in accordance with this policy. In the event of a personal data breach that is likely to affect your rights or interests, we will notify you in accordance with our legal obligations and take prompt steps to contain and remediate the incident. If you have questions or concerns about the security of your personal data, contact us using the details provided in this policy.

We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or modification. We cannot guarantee that the security of your Personal Data will be maintained without error, nor can we accept liability for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, disclosures resulting from transmission errors, unauthorized third-party access, or other causes beyond our control. Where required by legal or regulatory obligations beyond our control, we may be required to disclose your Personal Data to third parties, including public authorities. We cannot control the security measures applied to your Personal Data by such third parties. Personal Data cannot be transmitted over the internet with complete security. We cannot guarantee the security of Personal Data you transmit to us online.

Links to Third-Party Websites

Our website contains links to third-party websites and applications. These sites and apps are not under the Company's supervision, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through third-party sites or apps.
Before accessing or using any third-party website or application, we recommend reading its privacy policy carefully. We also advise caution when sharing any Personal Data with such platforms.

12. Modifications to this Policy We may update this Policy from time to time. When we do, we will revise the effective date at the top of this page. If changes are material, we will notify you through appropriate channels — such as a notice on our website or a direct communication. Your continued use of our services after any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how your information is protected.

Before visiting any third-party website or app, read their privacy policy carefully. Only share your personal data with them once you are satisfied with how they handle it.

13. Your Rights Over Your Personal Information You have the following rights regarding the personal information we hold about you: Right of access. You may request a copy of the personal information we hold about you. Right to rectification. If any personal information we hold is inaccurate or incomplete, you have the right to request correction. Right to erasure. You may request that we delete your personal information where there is no legitimate reason for us to continue processing it. Right to restrict processing. You have the right to ask us to suspend processing of your personal information in certain circumstances — for example, if you want us to verify its accuracy or clarify our reasons for processing it. Right to data portability. Where processing is based on your consent or a contract, you may request that we transfer your personal information to you or a third party in a structured, commonly used, machine-readable format. Right to object. Where processing is based on legitimate interests, you have the right to object on grounds relating to your particular situation. You also have the right to object where we process your personal information for direct marketing purposes. Right to withdraw consent. Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal. To exercise any of these rights, please contact us using the details provided in this policy. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request.

You have the right to request that we verify the accuracy of Personal Data collected about you, correct any inaccuracies, and delete any Personal Data we no longer require. You may also restrict the scope or types of processing applied to your Personal Data.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you have provided to us. To exercise any of these rights, please submit a written request to the email address below.
Access rights
The Company can verify whether your Personal Data is being processed. If it is, you may request access to that data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be provided electronically upon request.
Your right to access Personal Data must not infringe on the rights and freedoms of others. Where a request would be detrimental to another person's rights or freedoms, the Company may decline or limit its response.
Right to rectification
The Company will correct inaccurate Personal Data upon request. You may also request that incomplete Personal Data relating to you be completed, taking into account the purpose for which it is processed.
Right to erasure
This right applies where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds specific to your situation, to processing based on legitimate interests pursued by us or a third party; (e) the Personal Data has been unlawfully processed; or (f) the Personal Data must be deleted to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal rights.
Processing restrictions
If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or to establish, exercise, or defend legal rights, to protect the rights of another person, or where there is a substantial public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company in a structured, commonly used format.
You may request that your Personal Data be transferred directly to another controller where technically feasible. Exercising your right to data portability does not affect your right to erasure, and it must not infringe on the rights or freedoms of others.
Right to object
You have the right, at any time, to object to the processing of Personal Data concerning you where that processing is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. Where we cannot demonstrate compelling legitimate grounds for continued processing that override your rights, freedoms, or interests, or where processing is not necessary for the establishment, exercise, or defense of legal rights, we will cease processing.
Regarding direct marketing, you have the right at any time to object to the processing of Personal Data concerning you for that purpose.
Right to withdraw consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
You have the right to lodge a complaint with a supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
European Union and Member State law may limit the rights described in this section 13 in relation to Personal Data concerning you.
We will respond to requests made under section 13 within one month of receipt. Where necessary, depending on the complexity or volume of requests, this period may be extended by up to two months. We will notify you of any extension within one month of receiving your request, together with the reasons for the delay.
Unless otherwise provided under section 13, information provided in response to your rights under that section will be supplied free of charge. Where requests are unfounded or excessive, particularly where they are repetitive, we may charge a reasonable fee to cover administrative costs or decline to act.
Where we have reasonable doubts about the identity of the person submitting a request, the Company may request additional information to verify identity before proceeding.